Medicare Trainings

Client: The Centers for Medicare and Medicaid Services

I work with a team of designers and developers creating trainings that go out to the thousands of Medicare and Marketplace customer service representatives that work across the USA. Here are samples of a couple recent projects where I served as lead designer and developer. Additionally, I developed the base Captivate template all Medicare call center trainings use.

a title slide featuring two older women looking happy

a quiz slide with four choices

a feedback slide that compliments the question slide

a slide introducing a scenario wiht an elderly couple

a slide illustrating a call between a Medicare beneficiary and a customer service representative

a slide illustrating a Medicare chat and what the beneficiary is seeing on their Windows computer

a slide illustrating a Medicare chat and what the beneficiary is seeing on their Mac

a  slide illustrating a chatter and a customer service representative connecting across the country

a summary slide with isometric artwork